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Customer Care

We're here to help.

We understand that consistently accurate readings are key to successful diabetes management, and we're committed to giving you the assistance and support you need.

Ask a Question

If you need help or have questions and would like us to call you back, please fill in this short form and we will contact you.

Order Form

If you would like to order a Log Booklet or a product Owner's Booklet, etc., please fill in this short form to order your supplies. Or you may click on the links below to print the items you need.

For troubleshooting tips and additional information to help you achieve the best performance possible from our products, please refer to the Owner's Booklet included in your product packaging.

To download a PDF of the Owner's Booklet you need, select from the list of products below:

TRUE Matrix Air TRUE Matrix

TRUEtrack® TRUEread®

To download and print a Log Book to keep track of your results, please click here.

For help with Control Solution Testing, please click here.

Contact Us

We are here to help, 24 hours a day, 7 days a week. If you're in need of further assistance, call or e-mail us with questions about any aspect of your blood glucose monitoring system–from instruction to troubleshooting.

24-7 Customer Care

Toll free: 1-800-803-6025

For comments on this Web site, please e-mail

Visit our Diabetes Resources to find helpful information about diabetes management.

Sign up for the TRUEcare Support Program