Consumer Information on Voluntary Recall of Certain TRUEread, TRUEbalance, TRUEtrack and TRUEtest Blood Glucose Test Strips

The company has determined that certain isolated TRUEread^®, TRUEbalance^®, TRUEtrack^® and TRUEtest^® blood glucose test strip lots packaged during a specific time frame, may include open test strip vials within the sealed test strip vial boxes. Test strips contained within test strip vials that remain open for long periods are exposed to the outside environment, which can affect test strip performance.

ATTENTION: The TRUEresult and TRUE2go meters and TRUEtest test strips have been discontinued as of June 1, 2016. Trividia Health is no longer manufacturing these blood glucose systems for the U.S market. Please refer to this page containing IMPORTANT SAFETY INFORMATION regarding the TRUEresult and TRUE2go meters and TRUEtest test strips. Please discontinue use of your TRUEresult meters, TRUE2go meters and TRUEtest test strips immediately and call Stericycle toll-free at 1-888-835-2723. Stericycle will arrange return of your TRUEtest strips, and if you have not yet received your upgrade to one of the NEW TRUE METRIX® Blood Glucose Systems through your retailer or diabetes supply provider, Stericycle will UPGRADE you to the NEW TRUE METRIX® Blood Glucose System or the new TRUE METRIX® AIR Blood Glucose System with Bluetooth Smart® Technology so that you can continue your usual testing routine.

For your TRUEread, TRUEbalance and TRUEtrack Meter Kits that contain test strips, please submit your LOT number including the letters and digits after. (Do not include any spaces when entering in the LOT number.)

If you would like to view additional information, please click here for the United States Press Release and the Customer Communication.