TRUE METRIX Troubleshooting
The TRUE METRIX Self-Monitoring Blood Glucose System is intended for self-testing outside the body (in vitro diagnostic use).
To assure you are getting accurate and reliable results, you can perform a Control Test (Refer to Owner’s Booklet).
If an error message appears in the Display, please see troubleshooting errors below or call 1-800-803-6025 for assistance.
WARNING
WHEN SHOULD YOU CONTACT YOUR DOCTOR OR HEALTHCARE PROFESSIONAL?
- If you are experiencing any hyperglycemic symptoms such as fatigue, excess urination, thirst, or blurred vision
- If you are experiencing any hypoglycemic symptoms such as shakiness, dizziness, blurred vision, hunger, weakness, or sweatiness
E-0
The system will trigger an E-0 error message if the system detects hematocrit result is < 20% or > 70%
E-2
The system will trigger an E-2 error message if the sample is not detected or Wrong Test Strip is being used.
E-3
The system will trigger an E-3 error message if the meter detects the test strips are compromised.
E-5
The system will trigger an E-5 error message if the meter detects test strips issues or Very High Blood Glucose Result (higher than 600 mg/dL)
Hi
The system will trigger a Hi error message if the meter detects blood glucose results greater than 600mg/dL
Lo
The system will trigger a Lo error message if the meter detects blood glucose results less than 20mg/dL.
Additional Troubleshooting Tips
Erratic Blood Results
The system may display erratic blood results if back-to-back blood tests are performed.
Meter To Meter Comparison
DO NOT perform meter to meter comparisons; different blood glucose systems have different manufacturing processes.
Does not turn on with strip
Meter is dead or does not power on with a strip insertion or by pressing the power button.
